Terms of Sale

Customers must book at least one day in advance and confirm the number of persons (adults and children). Customers bear sole responsibility for selecting appropriate services. The company accepts special requests outside standard offerings with potentially different cancellation and modification terms.

The reservation process follows five steps:

• Property selection from the homepage
• Detailed property review; entry of arrival/departure dates and guest count
• Secure form requesting identity information, displaying the calculated price
• CGV acceptance and entry of payment method
• Payment receipt; confirmation email sent contingent on credit-card pre-authorization for the damage deposit

Electronic submission constitutes legally binding signature equivalent to handwritten signature per Article 1316-4 of the French Civil Code.

The damage deposit functions as a pre-authorization (blocked funds, not immediate debit). Reservation confirmation requires both payment receipt and client pre-authorization covering the deposit. Contract formation occurs upon completion of this process.

Full payment due at booking. Long-term rentals (2+ weeks) may be split into two installments or multiple payments with company approval. Pricing is calculated daily. Non-payment triggers immediate eviction and legal proceedings.

Accepted methods: American Express, Visa, Mastercard, Discover, Diners Club, eftpos (Australia).

Currency: Euro only. Prices displayed in other currencies are estimates; the actual payment amount is determined in euros at validation. Lodging tax (taxe de séjour), where applicable, is included in the reservation price.

Per Article L.221-28 of the French Consumer Code, these services do not permit withdrawal rights.

Refund terms:

• 60+ days before arrival: full refund
• 14 to 60 days before arrival: 50% refund
• Less than 14 days: no refund
• Late arrival, early departure, interrupted stays: no refund
• Late checkout beyond 12:00: penalty equal to one day's service cost

Date modifications: up to 14 days before arrival, a single postponement of the same duration incurs no fees.

Cancellation requires a telephone call plus a confirming email.

Property unavailability triggers a full refund. The company assumes no liability for force majeure events: strikes, terrorism, war, civil unrest, severe weather, epidemics, transport/supply blockages, earthquakes, fire, storm, flooding, water damage, system failures.

Prices are displayed before and during reservation, per property, occupancy and period. All prices are inclusive of taxes (TTC) and lodging tax where applicable. Paid in full at booking, in euros.

Properties are verified as functional and clean; an inventory is completed before each arrival. Clients must report discrepancies the same day. Internal rules are published on this website and posted in each property.

Clients must use properties reasonably and in good faith. Pets are not permitted.

The company may evict without compensation for: misconduct, public order violations, quiet hours breach (22:00–08:00), property damage, vandalism, theft, pest introduction, or rule non-compliance. The company may partially or fully retain the damage deposit for client-caused damage.

The company commits maximum effort to sanitization safety. Liability is limited to proven negligence/fault. Cleanliness complaints must be made immediately upon arrival via email and phone.

Personal information is collected for reservation, client management, billing, and payment purposes per French Data Protection Law (2018-493) and GDPR (EU 2016/679). Clients have rights of access, rectification, portability, and deletion, exercisable via contact@parisprimelocations.fr.

Complaints regarding non-execution or unresolved issues within two days of arrival must be submitted via registered letter within 15 days of departure to: 11 Rue Vignon, 75008 Paris — or by email to contact@parisprimelocations.com.

Per Articles L 611-1 and R 612-1 of the French Consumer Code, if unresolved within two months, the consumer may submit a free mediation request within one year to CM2C — cm2c.net.

EU online dispute resolution platform: ec.europa.eu/consumers/odr

French law governs these terms. The company retains the right to modify the CGV; new versions apply automatically upon publication. Null provisions do not invalidate remaining terms. Disputes are adjudicated by the Paris Court of Appeal, except consumer matters subject to standard jurisdiction rules.